Legal Notice | THE KIVO TRAVELLER™

1. Company Identification

Trading Name: THE KIVO TRAVELLER™

Legal Name: [Legal Company Name]

Tax ID (NIF/NIPC): [Tax Identification Number]

Registered Office: [Full Address], Portugal

Commercial Registration: [Registration Number], Commercial Registry Office of [Location]

Share Capital: [Amount] EUR

2. Contact Information

General Email: hello@thekivotraveller.com

Privacy Email: privacy@thekivotraveller.com

Website: thekivotraveller.com

Social Media: @thekivotraveller (Instagram)

3. Nature of Service

THE KIVO TRAVELLER™ is a digital platform that acts as an intermediary between tourist accommodation owners (hosts) and guests seeking luxury stays in the Atlantic Islands (Madeira, Porto Santo, and adjacent islands).

We are not: owners of the listed properties, nor do we act as a traditional travel agency. Our role is to facilitate the connection between hosts and guests, process bookings and payments securely, and provide support and concierge services.

4. Regulatory Authority

Turismo de Portugal:

Rua Ivone Silva, Lote 6
1050-124 Lisbon, Portugal
Tel: +351 211 140 200
www.turismodeportugal.pt

CNPD - National Data Protection Commission:

Av. D. Carlos I, 134, 1º
1200-651 Lisbon, Portugal
Tel: +351 213 928 400
www.cnpd.pt

5. Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, icons, images, videos, source code, and software, is the property of THE KIVO TRAVELLER™ or its licensors and is protected by national and international copyright laws.

It is prohibited to: copy, reproduce, distribute, publish, display, modify, create derivative works, transmit, or exploit in any way the contents of this website without prior written authorization.

6. Dispute Resolution

6.1 Complaints Book

In accordance with Portuguese legislation, we provide access to the Electronic Complaints Book:

Access Complaints Book

6.2 Alternative Dispute Resolution (ADR)

For consumer dispute resolution, you can contact the following entities:

Consumer Arbitration Center: www.centroarbitragemlisboa.pt
European Online Dispute Resolution Platform: ec.europa.eu/consumers/odr

6.3 Applicable Law and Jurisdiction

The use of this website and all contractual relationships established through the platform are governed by Portuguese law. In case of dispute, the courts of [Location], Portugal shall have exclusive jurisdiction, with express waiver of any other.

7. Personal Data Protection

The collection and processing of personal data through this website is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

For detailed information on how we process your data, see our Privacy Policy.

8. Disclaimer

THE KIVO TRAVELLER™ will make every effort to ensure the accuracy and timeliness of information available on this website. However, we cannot guarantee that all information is always up-to-date, complete, or error-free.

Limitation of liability:

Property descriptions and photographs are provided by hosts and verified by KIVO, but may not 100% reflect reality at the time of stay
We are not responsible for any damage or loss resulting from incorrect or outdated information
Responsibility for property conditions, local services, and compliance with stay conditions lies with the host/owner
KIVO acts as an intermediary and is not responsible for acts or omissions of third parties (hosts, service providers, etc.)

9. Links to External Sites

This website may contain links to third-party websites. KIVO has no control over these sites and is not responsible for their content, privacy policies, or practices. Access to third-party sites is the sole responsibility of the user.

10. Changes to This Legal Notice

THE KIVO TRAVELLER™ reserves the right to change this Legal Notice at any time. Changes take effect immediately upon publication on this website. We recommend that you periodically review this page to stay informed.