Question 1

How do I book a property?

Accepted Answer

Browse our curated collection, select your dates, and submit a booking request. The host will confirm within 24-48 hours, and you'll receive payment instructions.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) and bank transfers for bookings over €2,000. Payment is processed securely through Stripe.

Question 3

What is the cancellation policy?

Accepted Answer

Each property has its own cancellation policy, clearly displayed during booking. Most offer free cancellation up to 30 days before check-in.

Question 4

Is my payment secure?

Accepted Answer

Yes, all payments are encrypted and processed through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide.

Question 5

How are properties selected for KIVO?

Accepted Answer

Every property is personally visited and vetted by our team. We look for exceptional design, prime locations, and hosts who share our passion for hospitality.

Question 6

What amenities are included?

Accepted Answer

All properties include essentials: WiFi, fully-equipped kitchens, quality linens, and toiletries. Many offer pools, gardens, and stunning views.

Question 7

Can I request early check-in or late check-out?

Accepted Answer

Yes, requests can be made through your host. Subject to availability, there may be an additional fee.

Question 8

What are Off-Calendar deals?

Accepted Answer

Exclusive last-minute offers with 15-30% discounts on selected properties. Available dates are limited, so book quickly!

Question 9

How often are new Off-Calendar deals added?

Accepted Answer

New deals are added weekly. Sign up for our newsletter to be notified first.

Question 10

How do I list my property on KIVO?

Accepted Answer

Apply through our "Join the Collection" page. We'll review your property and, if it meets our standards, schedule a visit.

Question 11

What are the fees for hosts?

Accepted Answer

We charge a competitive commission on confirmed bookings. No listing fees or monthly subscriptions.

Question 12

How do I manage my calendar and pricing?

Accepted Answer

Through your host dashboard, you can update availability, set prices, and sync with external calendars via iCal.

Question 13

Which islands do you cover?

Accepted Answer

Currently Madeira and Porto Santo, with Azores coming soon. Each destination offers unique experiences.

Question 14

What's the best time to visit Madeira?

Accepted Answer

Madeira enjoys mild weather year-round. Spring (March-May) offers flowers, while summer (June-September) is warmest.

Question 15

Do I need a car to explore?

Accepted Answer

Recommended for flexibility, especially in rural areas. Some properties offer transfers. Public transport is limited but improving.

KIVO